Course: Effective Communication Skills
Duration: 1 Day
Aims: To increase self-awareness and to improve the effectiveness of communications in a variety of different situations.
Course Content:
· Understanding dynamics of communication
· Raising awareness of own communication style
· Barriers to effective communication
· Listening Skills
· Non-verbal communication
Objectives: Following this training programme participants will be able to:-
· Identify their style of communication and recognise how to adapt your style to different situations and personalities.
· Demonstrate an understanding of different behavioural styles and how they can be used.
· Show their understanding of the barriers to successful communication and how to overcome them.
· Create the appropriate atmosphere for constructive face-to-face communications.
· Use body language, voice and your own behaviour positively.
· Deliver your message with confidence and impact.
