Course: Assertiveness & Building Confidence
Duration: 1 day
Aims: The course aims to enable participants to express themselves more clearly and confidently.
Course Content:
· Develop confidence of participants in use of assertiveness skills
· Assertiveness models
· Assertiveness techniques
· Behaviour styles
Objectives Following this training programme participants be able to:
· Recognise situations in which they find it hard to be assertive.
· Identify the difference between assertive and aggressive behaviour.
· Demonstrate and ability to handle difficult situations and people confidently and assertively.
· Show and understanding of models of assertiveness and how to apply them.
· Explain the importance of language and body language to assertiveness.
· Practice the skills and techniques of assertive communication.
